Privacy Statement

Privacy Policy

Last Updated: October 27, 2026

EOC Secure (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit EOCSecure.com, contact us, request a consultation, use our services, or communicate with us by phone, email, or text message.

Information We Collect

We may collect the following information, depending on how you interact with us:

• Contact information: Your name, email address, telephone number, mailing address, and service address.

• Inquiry and service information: Information you provide about your property, security needs, requested services, appointments, and customer support requests.

• Customer and transaction information: Quotes, agreements, purchases, billing details, payment status, and service history. Payment information may be processed by third-party payment providers.

• Communication information: Messages you send us, communication preferences, and records of consent or requests to unsubscribe.

• Website information: IP address, browser and device information, pages visited, referring websites, and interactions with our website, forms, and advertisements.

Information is collected directly from you, automatically through website technologies, or from service providers involved in delivering services you request.

How We Use Your Information

We use information as reasonably necessary to:

• Respond to inquiries and provide estimates or consultations.

• Design, install, maintain, monitor, and support security systems and related services.

• Schedule appointments and communicate about projects, accounts, billing, and service requests.

• Process transactions and maintain business records.

• Send email or text communications consistent with your preferences, consent, and applicable law.

• Understand website traffic, measure marketing performance, and improve our website and services.

• Protect customers, prevent fraud, resolve disputes, and meet legal obligations.

We do not use information for materially different purposes without providing any notice or obtaining any consent required by law.

We Do Not Sell Your Personal Information

We do not sell or rent your personal information, customer contact lists, email addresses, or telephone numbers to data brokers or other businesses. We do not provide your contact information to third parties for their independent marketing purposes.

We may disclose information for the limited operational, service, and legal purposes described below.

When We Disclose Information

We may disclose information to:

• Service providers: Companies that help operate our website and business, including hosting, customer relationship management, scheduling, payment processing, email delivery, text messaging, analytics, and technical support providers.

• Security and monitoring partners: Monitoring centers, equipment manufacturers, authorized technicians, and other providers when necessary to deliver, maintain, or troubleshoot services you request.

• Emergency responders: Emergency contacts, dispatch centers, law enforcement, fire departments, or other responders when appropriate to provide monitoring services, respond to an alarm, protect safety, or comply with law.

• Legal and professional advisers: When necessary for legal compliance, accounting, insurance, dispute resolution, or protection of our rights.

• Parties to a business transaction: In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable law and the protections described in this policy.

We may also disclose information at your direction or with your consent. Providers acting on our behalf are permitted to use information only as needed to perform their services or as otherwise required by law.

These disclosure provisions do not authorize sharing mobile information or SMS consent for another party’s marketing.

Email Communications

We may send emails responding to your inquiries or relating to estimates, appointments, projects, accounts, billing, and service updates. We may also send newsletters, product information, promotions, or other marketing emails as permitted by law and consistent with your preferences.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us at Info@EOCSecure.com.

Unsubscribing from marketing emails does not prevent us from sending necessary, nonmarketing communications about your account, purchases, or services.

SMS and Text Messaging

EOC Secure - SMS Terms & Conditions

EOC Secure provides automated SMS notifications and critical alerts regarding alarm system triggers, dispatch confirmations, technician arrivals, and account updates.

• Opt-Out Instructions: You can cancel the SMS service at any time by texting "STOP" to [Toll-Free Number provided by Rapid]. After sending "STOP", we will send a single SMS message confirming that you have been unsubscribed. No further messages will be sent unless re-initiated.

• Customer Support: For assistance, reply "HELP" or contact our support team directly at [dealer support email] or call [dealer support phone].

• Rates & Fees: Message and data rates may apply for any messages sent to you from us and to us from you.

• Message Frequency: Message frequency varies depending on system events, alarm activations, and service inquiries.

• Carrier Disclaimer: Mobile wireless carriers are not liable for delayed or undelivered messages.

• Privacy Policy: To understand how we handle your personal data, please review our Privacy Policy at [insert link to dealer privacy policy].

Privacy Policy Mandatory Clause

Carrier guidelines strictly forbid sharing, renting, or selling customer mobile phone numbers or SMS consent records to third parties or marketing affiliates.

Mandatory SMS Non-Sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate properly, remember preferences, understand visitor activity, measure advertising performance, and improve the user experience.

These tools may collect device identifiers, IP addresses, browsing activity, referral information, and interactions with website content or advertisements. Third-party providers may process information under their own privacy policies.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we obtain consent for nonessential technologies and provide controls for relevant tracking or advertising activities.

Security System and Monitoring Information

Depending on the products and services you use, EOC Secure and its service partners may process information such as equipment identifiers, system status, alarm events, emergency contacts, access activity, and service diagnostics.

Video, audio, and other system information may be stored locally or processed through third-party platforms, depending on your equipment, settings, and service agreement. Installing a system does not necessarily give EOC Secure continuous access to its recordings.

Access to system information is limited to authorized purposes, such as installation, monitoring, maintenance, troubleshooting, customer support, or legal compliance. Third-party applications, cloud platforms, and monitoring providers may have separate privacy policies and terms.

Please do not submit passwords, alarm disarm codes, payment card details, or other sensitive security information through general website inquiry forms.

Information Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, manage communication preferences, resolve disputes, and meet legal, tax, accounting, and contractual obligations. We may retain limited opt-out records to ensure that we continue to respect your communication preferences.

Your Privacy Choices and Rights

You may contact us to update your information, change communication preferences, or request access to, correction of, or deletion of personal information.

Depending on your location and applicable law, you may have additional rights, including rights concerning data portability, targeted advertising, certain disclosures, or appeals of privacy request decisions.

We will respond as required by applicable law and may verify your identity before fulfilling a request. Certain information may need to be retained for legal, security, contractual, or legitimate business purposes. We will not unlawfully discriminate against you for exercising privacy rights.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can address it.

Third-Party Websites and Services

Our website may link to websites, applications, or services operated by others. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will appear on this page with a revised “Last Updated” date. We will provide additional notice or obtain consent when required by law.

Contact Us

For questions about this policy, privacy requests, or communication preferences, contact:

EOC Secure
1982 Ohio St
Lisle, IL 60532

Email: Info@EOCSecure.com
Phone: 630-690-9150
Website: https://www.eocsecure.com